Cancellation Policy

cancellation

Any revision or cancellation of an order can be accepted either in writing, via email or phone, 48 hours prior to the shipping date. No other form of communication will be acceptable to Midwest Sperm Bank.

Confirmation by phone will follow all orders whether emailed or completed on-line. If either an order is changed, or a delivery is rescheduled with less than 48 hours notice, an administrative handling fee ($50.00) will be added to the order.

Note: If a tentative shipping date was given at the time of placing an order, the order will be shipped on the tentative date previously established if Midwest Sperm Bank is not contacted prior to this date.

The patient/physician’s office will be responsible for all shipping charges.

Midwest Sperm Bank will charge a nominal cancellation fee if a tentative shipping date is given at the time of placing an order and a confirmation for shipping/delivery or cancellation of the order is not made within 2 days of the expected shipping date. In addition, the patient/physician’s account will be assessed this charge.